USACabinetHardware Logo
cart icon
  Menu

Knobs & Pulls

Cabinet Hinges

Drawer Slides

Catches & Locks

CUSTOMER CARE->FAQ

  1. How do I order samples?
  2. Will I get charged a restocking fee when I return the samples?
  3. I don't want to give my credit card information over the web, how else can I order?
  4. I want to order but don't see Alaska [Hawaii] listed, do you ship to Alaska [Hawaii]?
  5. Can I return an item if it doesn't fit?
  6. Can you give me a quote on XXXXXX with shipping to XX?
  7. Can you tell me who carries your products in the XXXXXX area?
  8. I'm not sure if my order went through, did you get my order?
  9. Can you send me\Do you have a catalog?
  10. What is a registered customer?

1) How do I order samples?
Samples are ordered just like any other item on our site, simply add any item you want to sample to your shopping cart and proceed to checkout. For more information, see our policies page.

2) Will I get charged a restocking fee when I return the samples?
You may or may not get charged a restocking fee. Please see our policy on samples.

3) I don't want to give my credit card information over the web, how else can I order?
No problem, you can order by fax or mail. When you click on CHECKOUT, the first page of the checkout process will ask you whether you want to place a secure online order or if you want to order by fax or mail. By selecting FAX/MAIL, none of your credit card information is sent over the Internet. A printable order form will be created with your name, address and items already on it. After printing the page then you write your credit card info on it and send it to us.

4) I want to order but don't see Alaska [Hawaii] listed, do you ship to Alaska [Hawaii]?
Yes, we will ship to Alaska or Hawaii, however, the order method is different. We must get a shipping price for you before you can place the order. For more information on our shipping policy and how to order if you are from Alaska or Hawaii, please visit our policies page.

5) Can I return an item if it doesn't fit?
Yes, you may return items that don't fit or that you don't like within 30 days after you receive them. Special order items are non-returnable! Please visit our policies page for more information.

6) Can you give me a quote on XXXXXX with shipping to XX?
If the item is listed in our online catalog...
simply add the quantity to your cart, any discounts for that item will be calculated in the cart. To see how much shipping is going to be, enter your zip code into the input box under SHIPPING CALCULATOR and click the CALCULATE button. Shipping will be calculated for all shipping options available.

If the item is not listed in our online catalog...
Please email us the product number, quantity and shipping zip code and we will be happy to send you a quote.

7) Can you tell me who carries your products in the XXXXXX area?
We are not the manufacturer, importer or distributor for any of the products on our site and therefore do not have a dealer network to search for you. Some of the manufacturers have dealer locators on their sites or at least have some form of contact information listed so you can contact them about such things.

8) I'm not sure if my order went through, did you get my order?
After you click the final "SUBMIT ORDER" button, two things should happen with a successful order placement:

  1. An order confirmation screen containing an order number should be displayed in your web browser.
  2. If you typed in your email address correctly, you should receive an email receipt within minutes.
If neither of these happened, then your order did not get placed. If you encountered an error or difficulty during the checkout process, please send an email to web services for investigation.

9) Can you send me\Do you have a catalog?
Printed catalogs are costly to not only produce, but also to maintain. We like to think of ourselves as a progressive company, using technology to keep our operating expenses low and customer satisfaction high. For this reason we do not publish a printed catalog, rather, we have an extensive searchable electronic catalog available 24/7 right here on our site!

10) What is a registered customer?
By registering with a username and password when you place your first order, you can simply login with them when you place subsequent orders. Your information is retrieved from our database, saving you the work of typing it in again. Also, you can use your username and password to login and view your account history, change your information, etc. In no way does registering mean that you waive your privacy rights nor does it change our privacy policy in regards to how your information is used.