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CUSTOMER CARE->STORE POLICIES

Privacy & Security
Returns
DATA PRIVACY
The data we collect during the order process is only used by us internally to process your order and maintain correspondence with you regarding that order. The only entity that any of your data is shared with is Authorize.Net., however, that is only for the processing of your credit card. Your personal data is never sold, rented or shared with any other third party.

DATA SECURITY
Ordering from our site is just as (or more) secure as ordering over the telephone or through the mail. We use the latest in 256 bit SSL data encryption technology to secure the connection between your web browser and our state-of-the-art order processing system. The secure connection continues from our system to Authorize.Net for credit card processing. Every connection, every step of the way is secured. Additionally, our system is continously monitered for possible security holes as new vulnerabilities arise, giving us the advantage of staying one-step ahead of possible intruders by maintaining tight system security.

COOKIES
Cookies are harmless little data files that are used to "remember" users when they return to a site. As is the case with most shopping sites, this site uses a cookie to keep track of your session id and shopping cart. However, once you close your web browser, the cookie is deleted, nothing is stored on your computer. If you have your browser set to deny cookies, you still may be able to order as our system also uses the IP address to save your cart information (this only works if you are not being fed from a proxy/cache server, such as AOL uses, in which case you must allow the cookie from our site to be able to proceed with an order).


RETURNS
You may return items within 60 days from shipping date. All merchandise returned must be in original un-opened packaging to receive credit. Please open your package and verify your order when you receive it. Unless otherwise noted below, non-defective returned merchandise is subject to a 10% restocking fee.

If you place a subsequent order of equal or greater value before your return is processed, we will WAIVE the restocking fee on your return!

  • Buck Snort Lodge Products - 15% restocking fee
  • Emenee Hardware - 20% restocking fee
  • Premier Hardware - 15% restocking fee
  • SIRO Hardware - 20% restocking fee
Please follow the procedures below for your return type.

NOTE: Please allow up to 4 weeks for your return to be fully processed and credit issued.

DEFECTIVE MERCHANDISE
1) Submit a request for an RMA (return merchandise authorization).
2) An RMA number will be issued for your return (you will receive an email from us with the RMA# and the instructions for returning the item(s)).
3) Ship the item back, once received and verified, a replacement will be shipped to you or a refund will be given to you. (Refund amount will equal the price of the product minus any discounts given, shipping is non-refundable).

NON-DEFECTIVE MERCHANDISE
1) Submit a request for an RMA (return merchandise authorization).
2) An RMA number will be issued for your return (you will receive an email from us with the RMA# and the instructions for returning the item(s)).
3) Ship the item back, once received and verified as being in resellable condition, a refund will be given to you. (Refund amount will equal the price of the product minus any discounts given minus the restocking fee if applicable, shipping is non-refundable).

NOTE: Please allow up to 4 weeks for your return to be fully processed and credit issued.

ANY MERCHANDISE RETURNED WITHOUT AN RMA# OR RETURNED TO THE WRONG LOCATION WILL BE SUBJECT TO A 50% RESTOCKING FEE - ANY SHIPPING CHARGES INCURRED BY US TO RETURN THE MERCHANDISE TO THE CORRECT WAREHOUSE WILL ALSO BE DEDUCTED FROM YOUR CREDIT


ALL SALES ARE FINAL AFTER 60 DAYS. ABSOLUTELY NO CREDIT CAN BE GIVEN AFTER 30 DAYS FROM SHIPMENT DATE.


ALL ORDER SHORTAGES MUST BE REPORTED WITHIN 48 HOURS OF DELIVERY
Shipping & Handling
Samples
PRODUCT AVAILABILITY
Most of the products on our site are in stock and ready to ship the same day if your order is placed before 2:00pm Central Time. Those items that are thinly stocked or not stocked at all, are identified on their respective item detail page.

A $3 small order processing fee is added to the shipping on orders less than $25.00. We must charge this fee to offset some of the charges incurred from our fulfillment distributors.

SHIPPING WITHIN 48 CONTINENTAL U.S.A.
For orders shipped within the continental United States, your shipping cost is calculated from shipping rate charts, using the total weight of your order and the shipping method you have chosen. You may choose from Ground, 3Day Ground, 2nd Day Air or Nextday Air and your order will be shipped either by UPS or FedEx via the method you specify.



We offer FREE standard ground shipping to the 48 contintental United States on orders over $77 and are less than 25 pounds total shipping weight. Orders that are more than 25 pounds but over $100 will receive discounted shipping. Any orders that are split into several smaller orders in an attempt to reduce the weight and circumvent the system to qualify for free shipping on all of the split orders will be combined into 1 order by our staff.

SHIPPING OUTSIDE 48 CONTINENTAL U.S.A.
We can also ship to Hawaii, Alaska and Canada (sorry, we currently do not offer any other international shipping). You may select from either 2ND Day Air or Next Day Air service for Hawaii and Alaska. All Canadian orders are shipped via USPS.

We do not offer free samples, discounted samples, free shipping on samples or any other special treatment of sample orders. Samples are still products that cost money to purchase and ship. We simply cannot meet our goal of extending the lowest possible prices to all of our customers while sending out samples in any other way than like a regular order. Our sample program is the most simple, logical and economical for both of us.

You can order as many sample pieces as you'd like, we won't tell you how many you can order. If you want to return any sample pieces you will need to follow the return procedure above. However, if after viewing the samples you place a full order, we will waive the restocking fees for the returned samples.
Image Disclaimer
Warranty
Due to the variances in computer monitors and the various settings to brightness and contrast that users may adjust their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your monitor is exactly as it appears in the physical world. This mainly applies to the decorative cabinet hardware, as these come in several different finishes. If you will be ordering a large quantity of an item and it is imperative that the finish/color is exactly like the image on the site, please order a sample to examine ahead of time. All goods sold are the products of the manufacturer, we make no other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose. USACabinetHardware.com's liability under any claim arising from the sale of goods is limited to the price of the goods on which such liability is based.
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